Acenden Mortgage Services

Privacy Policy


1. This Privacy Policy
2. Information including Third Party Cookies
3. Storage of your information
4. Security
5. Contacting us


1. This Privacy Policy

1.1 Thank you for visiting (http://reporting.acenden.com) (the "Portal"). This is the Privacy Policy for the Portal. The Portal is owned and operated by Acenden Limited ("we", "us" and "our") a company registered in England and Wales with a registered office at Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ and registered number 05381786. Our Group VAT number is: 207 8089 96.

1.2 For the purposes of the Data Protection Act 1998, we are the data controller.

1.3 We are committed to protecting your privacy on-line. We appreciate that you do not want any personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

1.4 By using the Portal, you consent to the collection and use of information in accordance with this Policy.

1.5 We reserve the right to change this Privacy and Cookies Policy from time to time by changing it on the Portal. This Policy was last updated on 23 May 2012.


2. Information including Third Party Cookies

2.1 For the purposes of the Data Protection Act 1998 we do not collect or hold any personally identifying information about you.

2.2 The Portal does not use cookies. Cookies are pieces of information that are stored in your computer's cached memory and are available only during an active session

2.3 Third Party Cookies
Our website may contain links to other websites of interest. However, once you follow a link, we are not responsible for the privacy or cookies policies of the other sites even if you access the links from the Website. You should exercise caution and look at the privacy statement applicable to the website in question


3. Storage of your information

3.1 Information that you submit to us via the Portal is sent to and stored on secure servers located in the United Kingdom


4. Security

4.1 You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Portal whilst it is in transit over the internet and any such submission is at your own risk.

4.2 It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.


5. Contacting Us

5.1 Please submit any questions, concerns or comments you have about this Privacy and Cookies Policy, by telephone on 0845 601 3679 between the hours of 9am to 5:30pm, Monday to Friday or write to us at Ascot House, Maidenhead Office Park, Maidenhead SL6 3QQ. End Marker